21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.

Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.


Then try to activate the installed Office 365 suite again on your computer. You may need to remove old Microsoft Office licenses from your computer and install a new one. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other service


For a complete list of articles, browse the navigation pane on the left, or use the search box Outlook Fix Services team above the pane to filter by keywords and find help with a specific issue. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network. You then deploy Office by using the software deployment method you typically use. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Offic


In such cases, there is no manual fix and you must use an Outlook PST repair tool, such as Stellar Repair for Outlook, to repair the Outlook PST file. Once you have located the SCANPST, double-click on it to launch it and repair the PST file. Following are a Outlook Fix Services team few workarounds and solutions you can follow to troubleshoot and fix the Inbox Repair Tool not responding problem. For more information about performing a clean boot, see How to perform a clean boot in Windows. We recommend that you move several items in your larger folders to separate folders, or that you archive those items by using the AutoArchive featur


If the network is performing slowly, Outlook must wait for read and write operations to the AppData directory to finish. Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter. If you try to delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work agai


Select More to see additional actions—for example, an option to print a message. If you want to learn about printing, see Print attachments received in email messages. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. Read how to Add your Outlook.com account to another mail ap

Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.

Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.


Microsoft provides a built-in tool to repair Office applications, including Outlook. Use the classic Outlook for Windows connectivity troubleshooter to troubleshoot Outlook Fix Services team Outlook connectivity issues. Find solutions to common problems or get help from a support agen